Return & refund policy

We want you to love your purchase from Aimak Store. If you are not completely satisfied, we’re here to help.

1. Returns

We accept returns within [7/14/30] days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition you received it.
• It must be in the original packaging.
• Proof of purchase or order confirmation is required.

Note: Some items, such as personalized or clearance items, may not be eligible for return.

2. How to Initiate a Return

To start a return, please contact us with your order number and reason for return. Our customer service team will guide you through the process.

You will be responsible for paying the return shipping costs unless the item was damaged or incorrect.

3. Refunds

Once we receive and inspect your return, we will notify you about the approval status of your refund.

• If approved, a refund will be processed to your original payment method.
• It may take 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Exchanges

We only replace items if they are defective, damaged, or the wrong item was received. If you need to exchange it for the same item, email us at [Insert Email Address].

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within [48–72 hours] of delivery with photos of the item and packaging. We’ll make it right as quickly as possible.

6. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Personalized or customized products
• Items marked “final sale” or “clearance”

7. Contact Us

For any questions or concerns about returns or refunds, feel free to contact us..